Privacy Policy
Effective Date: November 2024
Dream Big Travels (“we,” “us,” or “our”) operates as an independent travel agent for Archer Travel Australia Pty Ltd. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing or using our website and services, you agree to the collection and use of information in accordance with this policy.
1. Collection of Personal Information
We collect personal information necessary to provide you with travel services and ensure a seamless experience. This may include, but is not limited to:
Personal Details: Name, date of birth, gender, contact details (email, phone number, and address).
Travel Information: Passport details, visa information, frequent flyer memberships, and travel preferences.
Payment Information: Credit/debit card details, billing addresses.
Health and Accessibility Needs: Information necessary for travel arrangements, including dietary requirements and mobility assistance.
How We Collect Information:
Directly from you when you book travel services or inquire via our website, email, or phone.
Through third-party service providers (e.g., airlines, hotels, tour operators) required to complete your booking.
2. Use of Personal Information
We collect and use your information to:
Process travel bookings and payments.
Communicate updates about your bookings, itineraries, or travel options.
Comply with legal obligations, such as immigration requirements.
Improve our services and tailor your experience.
3. Disclosure of Personal Information
We may disclose your information to:
Archer Travel Australia Pty Ltd as part of our operational partnership.
Airlines, hotels, tour providers, and other third-party travel service providers.
Government authorities (e.g., for visa or customs processing).
Payment processing providers and financial institutions.
We do not sell your personal information to any third party.
4. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorized access, including:
Secure data storage systems.
Encrypted payment processing.
Access controls for employees and service providers.
Although we strive to use commercially acceptable means to protect your information, no method of transmission or storage is completely secure. We encourage you to notify us immediately if you believe your data has been compromised.
5. Overseas Data Transfers
To provide travel services, your information may be transferred to organizations in countries outside of Australia. These countries may not have the same privacy protections as Australian laws, but we ensure that all partners comply with applicable data privacy obligations.
6. Your Rights
You have the right to:
Access: Request access to the personal information we hold about you.
Correction: Correct any inaccuracies in your personal information.
Complaints: Lodge a complaint if you believe we have breached the APPs.
To exercise these rights, please contact us via the details provided below.
7. Cookies and Analytics
Our website may use cookies and similar tracking technologies to enhance your experience. These tools help us analyze website traffic and improve our services. You can disable cookies in your browser settings, but this may limit certain features of our website.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with the effective date.
10. Contact Us
For questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Dream Big Travels
Email: Privacy@dreambigtravels.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.